MrVegas Casino Privacy Policy

At MrVegas Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at mrvegas.com. By using our services — whether through desktop, mobile browser, or the MrVegas Casino app — you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in full compliance with applicable data protection legislation.

1. Who We Are

We operate under the name MrVegas Casino, owned and administered by Mr Vegas Limited, a Malta-based company with registration number C93203. Our registered address is The Space, Level 2 & 3, Alfred Craig Street, Pieta, PTA 1320, Malta. We hold a licence issued by the Malta Gaming Authority (MGA/CRP/258/2014/01, issued on 19 May 2020), and we process all deposits and withdrawals under this licence. If you have any questions regarding how we handle your data, please contact us at support@mrvegas.com.

2. Information We Collect

At MrVegas, we collect various categories of personal data to provide you with a safe, legal, and enjoyable gaming experience. The information we gather includes:

Registration data: your name, date of birth, email address, phone number, and residential address when you complete the MrVegas Casino login and account creation process
Identity verification documents: government-issued ID, proof of address, and other documents required under anti-money laundering (AML) regulations
Financial information: payment method details including Visa and MasterCard data used for deposits and withdrawals
Gaming activity: records of your bets, session history, game preferences, tournament participation (including Encore slot tournaments), and Wheel of Vegas jackpot interactions
Technical data: your IP address, browser type, device identifiers, and operating system
Communication records: emails, live chat transcripts, and phone call logs with our 24/7 support team
Bonus and promotional activity: records of MrVegas Casino bonus activations, free spins use, Rainbow Fridays payouts, and voucher code redemptions

3. How We Use Your Information

We at MrVegas use your personal data for the following purposes:

To create and manage your player account and facilitate secure MrVegas login sessions
To process deposits and withdrawals (with cashout times of 3–5 days and pending times up to 72 hours)
To verify your identity and age in compliance with our regulatory obligations
To administer bonuses, including the 100% first deposit bonus up to $200 + 11 Free Spins, and other ongoing promotions
To operate loyalty features such as the Wheel of Vegas jackpot programme and Encore multiplayer slot tournaments
To detect and prevent fraud, problem gambling, and unauthorised account access
To provide customer support via email, live chat, and phone
To send you marketing communications where you have provided consent (you may opt out at any time)
To improve our platform's performance, games, and user experience

4. Legal Basis for Processing

Our MrVegas Casino platform processes your personal data on the following legal grounds:

Contractual necessity: we need your data to provide the gaming services you have signed up for
Legal obligation: we are required to collect and retain certain data under AML, Know Your Customer (KYC), and gambling regulation rules imposed by the Malta Gaming Authority
Legitimate interests: we process data to protect the security of our platform and prevent fraudulent activity
Consent: for marketing communications, we rely on your explicit opt-in consent

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to ensure our platform functions correctly and to personalise your experience. At MrVegas, cookies help us remember your preferences, maintain your session during the MrVegas Casino login process, and analyse how our site is used. You can control cookie settings through your browser at any time, though disabling certain cookies may affect the functionality of our services.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, our MrVegas Casino operations require us to share certain data with trusted partners and service providers, including:

Game providers such as Apollo Games, IGT, Ruby Play, and Williams Interactive
Payment processors handling Visa, MasterCard, and other supported methods
Identity verification and KYC service providers
Fraud prevention and cybersecurity companies
Regulatory authorities including the Malta Gaming Authority, when legally required
Analytics providers who help us improve our platform's performance

All third parties we engage are contractually bound to handle your data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data for as long as your account is active and for a minimum period thereafter as required by law and our MGA licence obligations. Financial transaction records may be retained for up to five years or longer as required by anti-money laundering regulations. Once the retention period expires, we securely delete or anonymise your data.

8. Your Rights

As a user of MrVegas Casino, you have the following rights regarding your personal data:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you can ask us to correct inaccurate or incomplete data
Right to erasure: in certain circumstances, you may request that we delete your data
Right to restrict processing: you may ask us to limit how we use your data
Right to data portability: you can request your data in a structured, machine-readable format
Right to object: you may object to our processing of your data for marketing purposes at any time
Right to withdraw consent: where we rely on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact our support team at support@mrvegas.com. We will respond to your request within 30 days.

9. Data Security

We at MrVegas are committed to protecting your personal data using industry-standard security measures, including SSL encryption, secure server infrastructure, and strict internal access controls. Our team regularly reviews and updates our security practices to guard against unauthorised access, disclosure, alteration, or destruction of your information.

10. Responsible Gaming and Data

Our MrVegas Casino platform supports responsible gambling as a core commitment. We use your gaming data — including bet patterns, session lengths, and activity frequency — to identify signs of problem gambling behaviour. This allows us to provide appropriate tools such as deposit limits, self-exclusion options, and referrals to professional support organisations. Responsible gaming is not just a legal obligation for us — it is a fundamental part of how we operate.

11. International Transfers

As a Malta-based operation serving players across markets including Canada, we may transfer your data to countries outside the European Economic Area. Wherever such transfers occur, we ensure that appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. At MrVegas, we will notify you of any significant changes by posting an updated version on our website. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data handling practices, please reach out to us. Our support team is available 24/7 via live chat at mrvegas.com, by email at support@mrvegas.com, or by phone. We are always happy to assist you and address any privacy-related enquiries in a timely and transparent manner.

Content updated: July 24, 2026